Changing the auto fetch frequency

By default, Case details will fetch automatically every 8 hours. If you want it to get updated asap please follow the below steps so it can be changed to 2 hours. So for every 2 hours, it will fetch the latest state of the case from the servers.

Step 1: - Open Settings from the menu

Step 2: - Choose the First option "Settings" from the list

Step 3: - Click on "Auto Sync Frequency"

Step 4: - Select the required time in hours.

Ex: 2 hours (Case details will be updated for every 2 hours)

How to do it?

See it visually in the below image

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