By default, Case details will fetch automatically every 8 hours. If you want it to get updated asap please follow the below steps so it can be changed to 2 hours. So for every 2 hours, it will fetch the latest state of the case from the servers. Step 1: - Open Settings from the menu Step 2: - Choose the First option "Settings" from the list Step 3: - Click on "Auto Sync Frequency" Step 4: - Select the required time in hours. Ex: 2 hours (Case details will be updated for every 2 hours) How to do it? See it visually in the below image